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Fast food restaurant internal operation process optimization

Writer's picture: Junghyun (Andy) KimJunghyun (Andy) Kim

Sponsored Research (Chick-fil-A Technology Innovation Center)


Research Motivation

Chick-fil-A has one of the longest drive through wait times in the fast food industry of United States.

Key Idea

My team pitched the idea that implemented computer vision and optimization skills to improve not only customer service but also internal operations by providing an accurate wait time estimate for both Drive-thru and Dine-in.


Final deliverable


Note

This idea took top award in Chick-fil-A Technology Innovation Hackathon in 2018.

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